About

I’ve been doing technical support for over a decade and been a published author for fifteen years, Unscramblet was founded in 2015 with one goal: to unscramble your technology to keep you sane.

But you didn’t come here for the dry biographical details. You came here to find out about me, my support philosophy, and how I can help you!

There’s one thing that all technical support agents need and that’s patience.

During my corporate technical support career, there was one thing I kept in mind when I was speaking with a customer: how would I treat my grandma if she called into the help desk? With patience, compassion, and understanding.

Not everyone is computer savvy. That’s cool, because there are a lot of jobs out there that I don’t know how to do either. No one knows anything and that’s why as an entrepreneur you need a tech support goddess. You deserve someone to take care of the technical aspects of your business as if it were her own.

What can Unscramblet do for you?

Contact me to find out!

Writing & Editing Services

(Copy writing, ghost writing, editing) My published articles go back 20 years, and I’ve had books published since 2002. Let me ghost write your blogs, edit your content, or help you with your copy needs. Experience includes:

~ Over 50 books published under several pen names, both fiction and nonfiction
~ Editor for my own publishing house as well as freelance editing
~ Owner of my own publishing house, so let’s talk about how you can get your book to readers
~ Too many magazine articles published (writing and pagan/Wicca) to count

Technical Support Services

After spending more than a decade in corporate technical support (with all the Star Performer and customer service awards to show for it), I am now supporting entrepreneurial authors and business owners with their technology needs. I have years of shopping cart administration including Woocommerce, Ecwid, ZenCart, OSCommerce, CubeCart, and X-Cart.

You use WordPress? I have you covered. I’ve been on WordPress almost from the beginning.

Have an email newsletter provider? I have many years’ experience with Mailchimp and when you outgrow Mailchimp I have a solution that will save you money and make your newsletter management so easy!

Whether it’s a single project or ongoing administration, I’m your support goddess.

Need website hosting? I have you covered. Don’t host with a company that won’t answer your questions about WordPress or other software. Instead, host with someone who will support ALL your questions. Know that you will be working with a US-based technician who understands how important your website is to you.

Transcription

Need your talk transcribed into an ebook? How about transcribing notes or phone calls. I love transcription and low rates start at 75c per minute for a single speaker.

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Virtual Assistant Services

Part of keeping you unscrambled is making sure you’re freed up to do what you do best. If that means scheduling social media or compiling your newsletters, I’m good for that, too.

For most of my clients I’m a fusion of tech support and virtual assistant, and I love that!

 

Let’s talk about how I can make sure you have time for your brilliance!

I am familiar with:

~ Audio Editing  ~ Copy Writing ~ Cube Cart ~ Ecwid  ~ Ebook Formatting ~ Ebook Conversion ~ Hootsuite ~ InDesign ~ Mailchimp ~ All Microsoft Products ~ OSCart  ~ Podcasting ~ Proofing ~ Project Management ~ Publishing ~  Video Editing ~ WordPress ~ Woocommerce ~ X-Cart ~ ZenCart ~ And lots more…If you don’t see it listed here. Ask me!