I’ve been doing technical support for over a decade and been a published author for fifteen years, Unscramblet was founded in 2015 with one goal: to unscramble your technology to keep you sane.
But you didn’t come here for the dry biographical details. You came here to find out about me, my support philosophy, and how I can help you!
There’s one thing that all technical support agents need and that’s patience.
During my corporate technical support career, there was one thing I kept in mind when I was speaking with a customer: how would I treat my grandma if she called into the help desk? With patience, compassion, and understanding.
Not everyone is computer savvy. That’s cool, because there are a lot of jobs out there that I don’t know how to do either. No one knows anything and that’s why as an entrepreneur you need a tech support goddess. You deserve someone to take care of the technical aspects of your business as if it were her own.